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You are here: Home > FAQS
Q: How can I contact your company?

Contact us:

acornsupplies@gmail.com
801.251.6415
Hours: 8 AM - 5 PM MST, Monday-Friday

Address:

1284 S. Slate Canyon Dr
Provo, UT 84606

Q: What is your current shipping time?

We are able to ship most orders within 2 - 3 business days, unless noted otherwise at checkout. All orders ship with UPS.  At this time shipping is calculated based on the total weight when you place your order. Currently we only ship to the USA.

Q: What Methods of Payment do you accept?

Visa, Master Card or Google Checkout

Q: What Name will appear on my Credit Card Bill?

Your credit card bill will show the charge coming from Acorn Supplies.

Q: Who will deliver my order?

The majority of orders are shipped through UPS. Exceptionally large order may be shipped through a common carrier.
The US Postal Service is also used on occasion.

Q: Returns?

A: What is your return Policy?- Customer Satisfaction is our number one goal at Acorn Supplies, therefore we do all
that we can to facilitate your needs. Consequently, all returns must be handled in the following manner.

Return Option:

If for any reason, you are unhappy with the quality of your product, or if there is a manufacturing defect with it, please
contact us immediately. Contact us by e-mail: acornsupplies@gmail.com, detailing the precise nature of your problem. All of
our emergency products and workmanship are warranted for a period of one year from the date of purchase.

To return an item for exchange/repair, please follow the following steps:

1. Goods must be return shipped within 30 days of shipping date. Only return the authorized item (cushion, pad etc)
2. Use the original packaging and enclose the original documentation.
4. Enclose documentation advising us of the problem, and the reason why you are returning the goods.
5. Address the package to:

All questions, returns, and other order-related questions must be handled within 30 calendar days of the original order.  
After 30 calendar days all orders are closed.